Terms and Conditions
Terms On Placing Orders with SilkyGFX
All orders must be made through the website or within email, or on exceptions through WhatsApp Messenger.
All jobs require a 100% advanced payment, which can be made by Paypal or through Bank Transfer. It is the policy of SilkyGFX that such advanced payments are strictly non-refundable.
By sending specifications, images or files to SilkyGFX the client represents that client is the sole author of the work and possesses all rights to use such specifications, images or files, including but not limited to any exclusive licenses. Client further represents that the specifications, images or files do not infringe upon any statutory copyright, common law right, trademark, license or any other proprietary right. If furnishing such specifications, images or files to SilkyGFX client agrees to hold SilkyGFX harmless against any claims whatsoever associated with their use or exploitation. If delivery is impaired by an act of god, electrical failure, cancellations, etc. SilkyGFX will make a reasonable attempt to complete and send the customer’s job, however. Client agrees not to hold SilkyGFX liable if delivery is impaired or delayed by such an act of God, electrical failures or any other unforeseeable delay in delivery.
By the time your job is received by email, all edits should be finalized, the copy carefully proofread and all design issues should be settled. We are not responsible for proofing any submitted jobs and we will not take any responsibility for any copy or design errors committed on your part after submission of work.
The purpose of a proof is to eliminate errors or dissatisfaction. You are required to email us your approval. By approving all of the artwork, you are indicating that you are responsible for any charges to re-make or change a job in the event that you signed off on a proof that contained an error (your error or our error) including spelling errors. We also require additional time to re-make or change your job and this will affect the due date. Design fees are not refundable once an order has been started by our team.
Once an order is placed, client will be in agreement to these terms.
Cancelling A Job Already In Progress
Due to the nature of the fast turnaround, we process jobs as soon as they are paid. If you need to cancel or replace any files on an order you have placed, you must call and speak to SilkyGFX no later than 1 hour after your order is paid for.
We understand that sometimes there are changes to be made. Simple changes will be done free of charge, such as adding/changing/removing text, changing colour etc. but major changes will introduce additional fee’s of £10 per hour.
Due to the nature of the fast turnaround once a design has been sent, a refund will not be given. In the event that a refund is requested it will be at SilkyGFX choice whether one is warranted or not.